Please email us as soon as you open the parcel and realise you've received the wrong item.Oops! We're very sorry about the mistake and we'd like to rectify this error for you: What if I’ve received the wrong item? Where is my order!!! We will speedy, speedy send a replacement to you.Please send as soon as possible as we will wait to receive the returned, faulty item before we proceed. We will send you a pre-paid label for return postage.Please quote your order number and the nature of the damage / fault.Please email us as soon as you open the parcel and realise the damage that has occurred or the fault that has transpired.

We've listed some steps below that'll assist us in getting fresh new stationery supplies back out to you, very quickly: We’re happy to work with you to resolve the matter super fast. The only thing you'll need to do is to let us know that you want in exchange and stock levels permitting, we are happy to oblige.Īll the guidelines above still apply - including the bit about postage fees. Rather than a refund, can I have an exchange? Otherwise all refunds will be processed minus the cost of any postage paid when the order was first purchased and any postage cost incurred when returning the item back to us. We can only refund postage costs if we have sent you the wrong item or if the item is faulty. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. If I'm entitled to a refund, when should I expect it? Brass Pencil Holder: 11mm in diameter x 97mm.We also offer a shorter pencil set for those who prefer a generic thickness when writing. The pencil and eraser refills are available as a set, so you can use our pencil for a long time and enjoy how the texture of brass ages with use. This portability makes this a great sidekick for any travelling. You can put it on TRAVELER’S notebook Pen Holder. The removable pen clip means you don't need to have anything on this gorgeous pencil that you don't use. When not in use creating beautiful things, the pencil fits inside the holder, transforming into a compact “everyday carry” size.Īt first, the brass is a stunning golden colour, but through use, the surface starts to oxidise and the colour becomes a deep aged shade that's a bit special. Refills for the pencil are also available. The pencil holder comes with a 75mm HB pencil. The Traveler's Notebook Brass Bullet Pencil Holder is splendidly designed and the perfect sidekick for travel.

Brass pencil holder